Shipping & Delivery

Orders may be fulfilled by third-party logistics partners or suppliers and may ship from outside Australia. Available shipping methods and delivery estimates can vary by product and destination.

We aim to process orders promptly. Delivery timeframes shown at checkout, on a product page, or in tracking information are estimates rather than guarantees unless expressly stated otherwise. Carrier, customs, weather, peak-period and other external delays can affect delivery.

Tracking details will be provided when available. Some orders may arrive in more than one parcel where products are fulfilled from different locations.

Please check your shipping address carefully before placing an order and contact us promptly if a correction is needed. Once an order has entered fulfillment, an address change may not be possible.

International orders may be subject to customs duties, taxes or import charges. Where these are not collected at checkout, the recipient may be responsible for them as permitted by applicable law.

If your parcel is significantly delayed, lost in transit, or arrives damaged, contact us with your order details so we can investigate with the relevant carrier or supplier.