Returns & Refunds

Returns & Refunds

Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law or other applicable consumer protection laws.

If an item arrives faulty, damaged, materially different from its description, or otherwise fails a consumer guarantee, contact us as soon as reasonably possible with your order number and, where helpful, photos of the issue. We will provide the remedy required by applicable law, which may include a repair, replacement, refund, or other appropriate remedy.

For change-of-mind requests, contact us within 30 days of delivery. Change-of-mind returns may be accepted where the item is unused, in resalable condition, and returned in its original packaging. Return shipping for an approved change-of-mind return is generally the customer's responsibility unless we agree otherwise or the law requires otherwise.

Please do not send a return before receiving return instructions. Some products are fulfilled by third-party suppliers and the correct return destination can vary. Unauthorised returns sent to the wrong address may delay processing.

Approved refunds are issued to the original payment method after the returned item is received and assessed, subject to your rights under applicable law. Original shipping charges are not normally refundable for change-of-mind returns.